Thank you for choosing to stay with us at Spring Paddock, we hope you enjoy your stay. Please find below the terms and conditions applicable to our CL.
Your agreement is with Spring Paddock Certificated Location and its owners and references to 'we', 'us' and 'our' in these terms and conditions are to Spring Paddock Certificated Location and its owners. References to 'you' in these terms and conditions are to you, as the person making this booking and, where applicable, to every member of your party.
We are an adult only CL: everyone staying on site or visiting you must be aged 18 or over.
Pitch fees are as advertised on this website.
Payment will be required for all bookings payable by cash, cheque or bank transfer. Details about how to make your payment will be supplied in your booking confirmation email. Your booking is not secure until your payment has been received and acknowledged by email.
Arrival is 12 noon on wards and we ask that you vacate your pitch before 11.00am on your day of departure. We will do our best, where possible, to accommodate earlier arrivals or later departures.
Electric Your pitch fee includes 10 Units (KwH) of electricity (16 Amps) per night. This is sufficient for
most outfits and ensures that electricity is used responsibly. Any additional Units - KwH required throughout your stay can be purchased at cost via our smartcard meter reading system, this systems allows fair
charging for all guests
Awnings We do operate a No Groundsheet policy to protect our grass for yearly usage.
The flying of drones from our CL and/or taking of photos/video of our CL site or private property by drone is NOT permitted without our prior consent.
You are required to keep your dog(s) on a lead/under close control at all times unless within the designated dog exercise field and clean up after them. Do not let your dog(s) toilet on the CL.
We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct we deem is detrimental to us or to our other visitors.
We can only dispose of your everyday domestic waste. You must not leave broken items (e.g. chairs etc) or large packaging (e.g. cardboard boxes from new items) as we are unable to dispose of them.
We will not be held responsible for any loss or damage, however caused, to your property or vehicles or any injury to you or your visitors whilst staying on our CL.
By confirming and booking your stay at Spring Paddock, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to abide by the above, please do not consider your stay at Spring Paddock.
We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
Please familiarise yourself with the Caravan Club’s rules for staying on a CL on pages 270 & 271 of the 2019/2020 sites directory.
Cancellation policy
If we have to cancel your booking prior to your arrival we will refund in full any payments you have already made or issue you with a credit voucher towards a future booking.
Coronavirus (or any other pandemic): If we are forced into another lockdown all payments received will be fully refunded or a credit note applied to any future booking you wish to stay with us.
If you have to cancel your booking please do so as early as possible. Your booking is only cancelled once you have received a confirmation of cancellation email from us. If you email/leave a voice mail to cancel and do not receive a confirmation of cancellation email from us within 48 hours please contact us again as we have not received your message and you may still be liable for payment.
By making a booking and making your payment, you signify your agreement with our refund policy below:
- A booking cancelled within 4 weeks of your arrival date: – A full refund will be made, Alternatively, we are happy to roll your payment forward to another booking date at Spring Paddock subject to availability.
- A Booking cancelled within 28 days of your arrival date: – no refund but we will roll your payment forward to another booking within 12 months of your cancellation day and subject to availability.
- In the event of a booking reduction, due to late arrival or early departure, no refund for nights cancelled/not used will be given.
Events such as vehicle breakdown, illness or inclement weather etc which may result in delayed arrival, curtailment or cancellation of your stay are not the responsibility of Spring Paddock CL and therefore we advise you to seek appropriate travel insurance.
Privacy policy
At Spring Paddock Certificated Location (CL) we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you and we monitor our data protection compliance.
How we collect and process your personal information & data
On our website when you visit, make or manage a booking, when you use our contact form for a booking enquiry or our online booking system to make a booking, from emails you send us or questions you ask us. If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record purposes, to improve the quality of our offering and to prevent and detect fraud.
When you arrive at our CL if you do not have a prior booking and whilst on the premises in the form of closed circuit television (CCTV).
What information we may collect
The personal information we collect will include name, email address, home address, telephone numbers and your CAMC membership number.
We may use your personal information & data in the following ways
To administer your booking(s), send you emails or call you in relation to your stay. To contact you after departure to ensure you have enjoyed your stay and to invite you to leave a review. To occasionally send you update emails about our CL should you opt in to this service.
We use CCTV at our property that may capture or record images of you and your visitors in public areas for the protection of you and your visitors and for the purposes of crime prevention where permitted by law.
Sensitive personal data
We do not collect sensitive personal data such as racial or ethnic origin, nationality, religious beliefs, etc. We may use data provided by you to meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information to browse our website.
Opt out
Marketing & promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service. Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your booking(s).
Non-disclosure to third parties
We do not share your data with any other company for marketing purposes. We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law.
We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on your behalf (for example to reply to your email(s) or process your booking). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
Our website includes social media features such as the ‘Facebook Like button’. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.
Retaining personal information
We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over those other websites. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Getting in contact
If you would like to review, access, amend or update your information please contact:
Mr & Mrs Warner
Spring Paddock Certificated Location
Common Lane
Bednall Stafford, ST17 0SF.
Email : springpaddockcaravanmotorhomepark.co.uk
